Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, as well as information we automatically collect when you use our website.

Personal Information You Provide

• Full name
• Email address
• Phone number
• Physical address (property address for cleaning services)
• Payment information (if applicable)
• Any other information you voluntarily provide

Automatically Collected Information

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website URLs

2. How We Use Your Information

We use the information we collect to:

• Provide and deliver our cleaning services
• Respond to your inquiries and requests
• Process payments and transactions
• Schedule and confirm appointments
• Send you service-related communications
• Improve our website and services
• Comply with legal obligations
• Protect our rights, property, or safety

3. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, IT service providers)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, sale, or transfer of business assets
• Protection of Rights: When necessary to protect our rights, safety, or property

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described above.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls to personal information
• Secure storage of personal data

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Customer account information: Retained for the duration of our service relationship plus 7 years
• Transaction records: Retained for 7 years for tax and accounting purposes
• Marketing data: Retained until you withdraw consent

When personal information is no longer needed, we will securely delete or anonymise it.

6. Your Rights

Under Australian privacy law, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Opt-out of marketing communications at any time
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Understand how you use our website
• Remember your preferences
• Improve our services
• Provide personalised content

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use some features of our website.

8. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us: